Crisis Supervisor

Full Time Direct Hire

111 N. County Farm Road Wheaton, Illinois, 60187

Monday-Friday 8:00am-4:00pm OR

Tuesday - Saturday 3PM to 11 PM (Shift Differential)

**Requires current licensure as a Licensed Clinical Social Worker or Licensed Clinical Professional Counselor, Licensed Marriage & Family Therapist or a Licensed Clinical Psychologist.

An individual in this Crisis Supervisor position will have primary responsibility for the Crisis Call Center operations, including: supervising the work of professional level staff providing behavioral health crisis interventions, supporting and overseeing Crisis Services operations, and providing training and coaching to crisis services staff. The role includes on-call responsibilities that rotate weekly among the team of Crisis Supervisors. This full-time position works 40-hours per week, requires one PM shift per week with flexibility to meet the challenge of supervising staff who work 24/7, otherwise, typically works Monday through Friday from 8AM to 4PM or 9AM to 5PM.

Can you say benefits? This Full-Time position offers a full benefit package which includes 12 paid holidays, 3 weeks of paid vacation per year and paid sick time. This is also a pension eligible position and offers eligibility for the Federal Student Loan Forgiveness Program.

Responsibilities

• Supervises the work of professional level staff, who are working to provide services through the Crisis Call Center which includes both the County Crisis Line and the 988 Suicide & Crisis Lifeline,
• Management of staff and Crisis Call Center Operations in order to effectively meet client and staff needs during urgent, unpredictable situations.
• Provides training and coaching to staff working with in crisis services.
• Provides support and consultation to staff regarding unique or complex client situations.
• Collaborates with other professionals to support integrated care for clients served through crisis programs.
• Serves as consultant to service providers in the community and ensures community knowledge and access to crisis services.
• Monitors and analyzes program outcomes and implements quality control processes.
• Understands and keeps up to date on billing and related financial changes that may impact service delivery.
• Participates in emergency response activities as assigned
• Reviews charts and documentation for accuracy and compliance
• Works with a team of supervisors and assists in any necessary coverage to other Crisis services activities

Requirements

Completion of a Master's degree in Psychology, Social Work or a related field and five years of behavioral health experience which included at least three years of supervisory experience; or an equivalent combination of training and experience.

This position requires current licensure as a Licensed Clinical Social Worker or Licensed Clinical Professional Counselor, Licensed Marriage & Family Therapist or a Licensed Clinical Psychologist.

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All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.